Cancel a recurring plan
Open Membership → Manage billing / cancel, or use your Paddle receipt. You can also contact Paddle buyer support. A period-end cancellation prevents the next renewal and retains access through the paid period. Confirm the effective date in the portal. One-time access does not renew.
Refunds and withdrawal
Paddle's Refund Policy, its Buyer Terms and mandatory consumer protections govern Paddle purchases. An applicable statutory withdrawal or refund right is preserved. Paddle may also consider discretionary requests made within 14 days; this is not an unconditional money-back guarantee. No blanket “no refunds” restriction is imposed by this page.
Use the support link in your receipt or Paddle buyer support to request a refund or exercise an applicable withdrawal right. An eligible withdrawal option may also appear in the Paddle portal. Include your purchase email and order reference if available. Our request helper can prepare the text, but you must send it to Paddle.
What happens to access
An approved full refund removes access supported by that payment after confirmation. A partial refund does not automatically cancel the plan or remove all access. Cancel future renewal separately if that is your intention. A payment dispute may restrict access while the affected payment is reviewed; a separate valid paid period may still support access.
Product or access problems
Contact Silacademic support if the materials do not open after payment, an item is incorrect or the service differs from the description. Include the relevant lesson and a short account of what happened. If a purchase issue remains unresolved, contact Paddle with your receipt and correspondence. This troubleshooting route does not prevent you from exercising a right within its applicable deadline.